Chatbots, time and resource-saving colleagues

Posted by SilverStorm on Apr 29, 2020 4:02:30 PM

Did you know that 20% of tasks carried out by the service desk or the Human Resources section don’t generate any added value? Are you worried? Although it’s hard to assimilate, it is the reality suffered by one out of every four companies. Now, what’s the reason? Employees usually have the same problems and come en masse to solve them, thus leading to a major bottleneck due to repetitive incidents that bring us nowhere.

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Topics: chatbots, resources, time, saving

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