Blog

HR skills get a makeover

Posted by ServiceNow on Nov 19, 2019 9:00:00 AM

HR teams must lead broad employee reskilling efforts, but many need skill upgrades themselves. “People analytics” is the HR skill in top demand. HR teams also need to double down on soft skills and business acumen.

Read More

Topics: HR, ServiceNow, communication, HR management, employee experience, employees, creativity, leadership, abilities

Preventing incidents in a crowded airspace

Posted by ServiceNow on Nov 5, 2019 9:00:00 AM

The UK presents one of the busiest air traffic control environments in the world and it’s set to become even more challenging. Air travel numbers are on the rise and that means airspace is getting ever more complex to control while ensuring safety and reducing the environmental impact.

Read More

Topics: IT, ServiceNow, productivity, Digital Transformation, incidents, performance, airspace

Are you sure that your company is aligned with business strategies?

Posted by SilverStorm on Oct 22, 2019 9:00:00 AM

Creating attractive environments and more efficient processes is the best way to improve our productivity. For this reason, the key is to focus on the results and manage, communicate and set objectives based on their achievement. Definitely the architecture of a stable business requires a motivated and prepared team to face the challenges that will arise in the future.

Read More

Topics: IT, ServiceNow, productivity, Digital Transformation, continuous improvement, proactivity, business strategies, efficiency, agility

Why ITOM, ITSM, and AIOps belong together

Posted by ServiceNow on Oct 17, 2019 9:00:00 AM

To paraphrase Winston Churchill, if you don’t learn from history, you’re doomed to repeat it. That may sound a bit apocalyptic, but here’s the point: To make well-informed, well-judged decisions, you need historical context. That’s why we get better at doing things over time. Expertise doesn’t just instantly happen—it’s a combination of intelligence and experience.

Read More

Topics: ITSM, IT, ServiceNow, Digital Transformation, AIOps, ITOM, operation management, Service Management

How ServiceNow is helping U.S. Bank build a culture of IT self-service

Posted by ServiceNow on Oct 10, 2019 9:00:00 AM

 

Read More

Topics: IT, change management, ServiceNow, productivity, Digital Transformation, bank, incidents

The Future of Work Is Human — Only Better

Posted by ServiceNow on Sep 10, 2019 9:25:00 AM

From The Terminator to Ex Machina, Hollywood has a long history of portraying robots and Artificial Intelligence as an evil cohort with little regard for human life. But what is more alarming than a robot trying to eliminate the human race? How about one trying to take your job?

Read More

Topics: ServiceNow, Digital Transformation, robots, employees, process automation, smart machines, creativity

Five reasons your HR transformation has left employees wanting more

Posted by ServiceNow on Aug 29, 2019 9:00:00 AM

Two-thirds of human resources executives today agree that HR is undergoing digital transformation, according to a recent study. Yet many organizations are finding that even after these costly initiatives are complete, employee engagement —a critical measure of HR effectiveness— isn’t moving in the right direction. And the broader challenge is a big one: Engaged employees represent just 34% of U.S. workers, according to Gallup’s latest annual survey.  

Read More

Topics: HR, ServiceNow, Digital Transformation, employee experience

Five ways to achieve operational excellence

Posted by ServiceNow on Aug 22, 2019 9:30:00 AM

Having returned from Knowledge 2019, the annual ServiceNow event for customers and partners, I realised how important peer-to-peer information sharing and collaboration is to remain at the forefront of innovation.

Read More

Topics: IT, ServiceNow, Digital Transformation, operational excellence, scalable solution

Patch Problems Causing Windows Pain? Make it a Team Effort

Posted by Nexthink on Jun 13, 2018 5:00:00 PM

Patching Windows 10 doesn’t always go as planned. As noted by CNet, the OS has a bad habit of automatically updating devices to the latest version — even when users are in the middle of something else. Sure, there’s potential benefit for IT here since network-connected desktops and laptops will always be up-to-date but since the update process halts any work-in-progress, resets the device and can take hours to complete, end-users won’t be happy.

Read More

Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, Nexthink, HR Manager, cyber security

Don’t Monitor NFV With On-premises Software

Posted by Zenoss on Jun 8, 2018 12:23:14 PM

Every organization looking at using network function virtualization (NFV) needs to consider monitoring. If you’re going to deploy a service, it’s really important that you know if it’s working — and what’s wrong if it’s not. That’s why monitoring — often called assurance — is a key part of every request for information, every request for proposal, every proof of concept, every NFV deal.

Here’s the challenge: the economics of on-premises monitoring are all wrong for the NFV business cycle.


Read More

Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security

Subscribe to Blog

Recent Posts

Posts by Topic

See all