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Now is the best time for organisations to reinvent themselves and present their services and solutions as workflows that connect their customers, employees, and suppliers. It’s time to leave manual processes behind and bet on automation. The biggest disruption ever raised in the business world is here. Are you ready? If the answer is yes, keep reading. The fact of the matter is that levels of uncertainty will only increase the anxiety experienced by workers. We do not yet know what has only disappeared for now and what has been erased forever. The new normal has been imposed and with it we see a significant number of changes on the path of Digital Transformation.

With digitisation as a model, uncertainty as a path, learning as you go, and flexibility as a pattern, many companies are leaving their comfort zones, which they must do to continue moving towards the objectives sought. In recent months, organisations have stepped on the digital accelerator, and at a faster pace than even the most optimistic predictions. However, it is key to continue going down this path that will undoubtedly help to promote resilience.

The pandemic has accelerated the Digital Transformation of many companies that have had to adapt to a pace of digitisation beyond their capabilities. This has caused them to look for guarantees to be able to offer usable and intuitive services that allow them to work without complexity from a technological point of view.

The most important piece of your company is not the technology, it is your workers. The “new normal” is going to lead to certain scenarios where they will be at the forefront of decision making due to the hybrid environment that may exist in your business. Some employees are already installed in the office, others are still teleworking, and yet another a part is combining both situations. Overcoming the challenges in terms of Human Resources management, communication, and monitoring is essential in the business field if you want to successfully take on this new reality.

At ServiceNow, our mission of making the world of work, work better for people, drives everything we do. Returning to work safely remains a priority for businesses across the globe. In only two months since the initial release of the ServiceNow® Safe Workplace Suite, more than 550 organizations have downloaded our Safe Workplace apps. These organizations include Uber, Coca Cola European Partners, State of North Carolina, BankUnited, and AmeriGas.

Many organizations use ServiceNow to fuel digital transformation, minimize complexity in the workplace, and streamline workflows. To fully realize those benefits, however, ServiceNow training is a must.

It's the Digital Transformation stethoscope. Through it we can control the health of developments. How? It exchanges the measurement of voltage, temperature and pulse and uses good practices that contribute to the implementations being as correct as possible to put an end to maintenance problems, excessive customization, technical debt...

The workplace is undergoing quick Digital Transformation, driven by industry trends such as anytime-anywhere work styles, the shift to the cloud and the growing number of technologies, service providers, standards and frameworks that, on the one hand, enable enterprises to remain competitive and protect their environments and, on the other, make the IT ecosystem increasingly complex to manage and subject to change.

Business leaders are always looking for ways to leverage technology so that employees can do their best work and meet evolving customer demands. While we settle into the new normal of remote work, mobile technology is taking on a new role in the enterprise, as employees adapt to an increased blending of their professional and personal lives.

Digital Transformation is the best vehicle to achieve a successful business strategy. It is key to walk this path with the most experienced allies so that the implementation is satisfactory for all users. Perfection does not exist, but it is true that when know-how is present in every action, the solutions are much closer.