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What your team wants

Posted by ServiceNow on Dec 26, 2019 9:00:00 AM

When companies are growing and fighting on many different battlefronts, they sometimes forget how hard it can be for their employees to get work done every day. All too often, discussion about how to improve the employee experience happens among the HR and IT leaders who are typically tasked with creating that experience. But what about the employee perspective? What do they say about what’s blocking their productivity or holding them back? What do they want more of? What do they want changed?

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Topics: ServiceNow, productivity, employee experience, service support

Why a company should invest in Customer Service Management?

Posted by Raúl Espinosa on Dec 17, 2019 11:30:00 AM

Digital Transformation is essential for the survival of companies. Only those companies that meet the needs of their customers will be competitive in the market. To take the step, you must understand the model and find a partner that provides solutions with attitude, motivation and talent. SilverStorm guides this process and uses technology efficiently and safely, as well as evaluating and controlling new internal and external systems.

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Topics: CSM, ServiceNow, productivity, Digital Transformation, efficiency, competitiveness, maintenance, satisfaction, cost reduction

HR skills get a makeover

Posted by ServiceNow on Nov 19, 2019 9:00:00 AM

HR teams must lead broad employee reskilling efforts, but many need skill upgrades themselves. “People analytics” is the HR skill in top demand. HR teams also need to double down on soft skills and business acumen.

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Topics: HR, ServiceNow, communication, HR management, employee experience, employees, creativity, leadership, abilities

Preventing incidents in a crowded airspace

Posted by ServiceNow on Nov 5, 2019 9:00:00 AM

The UK presents one of the busiest air traffic control environments in the world and it’s set to become even more challenging. Air travel numbers are on the rise and that means airspace is getting ever more complex to control while ensuring safety and reducing the environmental impact.

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Topics: IT, ServiceNow, productivity, Digital Transformation, incidents, performance, airspace

Are you sure that your company is aligned with business strategies?

Posted by SilverStorm on Oct 22, 2019 9:00:00 AM

Creating attractive environments and more efficient processes is the best way to improve our productivity. For this reason, the key is to focus on the results and manage, communicate and set objectives based on their achievement. Definitely the architecture of a stable business requires a motivated and prepared team to face the challenges that will arise in the future.

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Topics: IT, ServiceNow, productivity, Digital Transformation, continuous improvement, proactivity, business strategies, efficiency, agility

Why ITOM, ITSM, and AIOps belong together

Posted by ServiceNow on Oct 17, 2019 9:00:00 AM

To paraphrase Winston Churchill, if you don’t learn from history, you’re doomed to repeat it. That may sound a bit apocalyptic, but here’s the point: To make well-informed, well-judged decisions, you need historical context. That’s why we get better at doing things over time. Expertise doesn’t just instantly happen—it’s a combination of intelligence and experience.

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Topics: ITSM, IT, ServiceNow, Digital Transformation, AIOps, ITOM, operation management, Service Management

How ServiceNow is helping U.S. Bank build a culture of IT self-service

Posted by ServiceNow on Oct 10, 2019 9:00:00 AM

 

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Topics: IT, change management, ServiceNow, productivity, Digital Transformation, bank, incidents

The Future of Work Is Human — Only Better

Posted by ServiceNow on Sep 10, 2019 9:25:00 AM

From The Terminator to Ex Machina, Hollywood has a long history of portraying robots and Artificial Intelligence as an evil cohort with little regard for human life. But what is more alarming than a robot trying to eliminate the human race? How about one trying to take your job?

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Topics: ServiceNow, Digital Transformation, robots, employees, process automation, smart machines, creativity

Five reasons your HR transformation has left employees wanting more

Posted by ServiceNow on Aug 29, 2019 9:00:00 AM

Two-thirds of human resources executives today agree that HR is undergoing digital transformation, according to a recent study. Yet many organizations are finding that even after these costly initiatives are complete, employee engagement —a critical measure of HR effectiveness— isn’t moving in the right direction. And the broader challenge is a big one: Engaged employees represent just 34% of U.S. workers, according to Gallup’s latest annual survey.  

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Topics: HR, ServiceNow, Digital Transformation, employee experience

Five ways to achieve operational excellence

Posted by ServiceNow on Aug 22, 2019 9:30:00 AM

Having returned from Knowledge 2019, the annual ServiceNow event for customers and partners, I realised how important peer-to-peer information sharing and collaboration is to remain at the forefront of innovation.

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Topics: IT, ServiceNow, Digital Transformation, operational excellence, scalable solution

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