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How ServiceNow is helping U.S. Bank build a culture of IT self-service

Posted by ServiceNow on Oct 10, 2019 9:00:00 AM

 

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Topics: IT, change management, ServiceNow, productivity, Digital Transformation, bank, incidents

The Future of Work Is Human — Only Better

Posted by ServiceNow on Sep 10, 2019 9:25:00 AM

From The Terminator to Ex Machina, Hollywood has a long history of portraying robots and Artificial Intelligence as an evil cohort with little regard for human life. But what is more alarming than a robot trying to eliminate the human race? How about one trying to take your job?

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Topics: ServiceNow, Digital Transformation, robots, employees, process automation, smart machines, creativity

Five reasons your HR transformation has left employees wanting more

Posted by ServiceNow on Aug 29, 2019 9:00:00 AM

Two-thirds of human resources executives today agree that HR is undergoing digital transformation, according to a recent study. Yet many organizations are finding that even after these costly initiatives are complete, employee engagement —a critical measure of HR effectiveness— isn’t moving in the right direction. And the broader challenge is a big one: Engaged employees represent just 34% of U.S. workers, according to Gallup’s latest annual survey.  

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Topics: HR, ServiceNow, Digital Transformation, employee experience

Five ways to achieve operational excellence

Posted by ServiceNow on Aug 22, 2019 9:30:00 AM

Having returned from Knowledge 2019, the annual ServiceNow event for customers and partners, I realised how important peer-to-peer information sharing and collaboration is to remain at the forefront of innovation.

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Topics: IT, ServiceNow, Digital Transformation, operational excellence, scalable solution

Patch Problems Causing Windows Pain? Make it a Team Effort

Posted by Nexthink on Jun 13, 2018 5:00:00 PM

Patching Windows 10 doesn’t always go as planned. As noted by CNet, the OS has a bad habit of automatically updating devices to the latest version — even when users are in the middle of something else. Sure, there’s potential benefit for IT here since network-connected desktops and laptops will always be up-to-date but since the update process halts any work-in-progress, resets the device and can take hours to complete, end-users won’t be happy.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, Nexthink, HR Manager, cyber security

Don’t Monitor NFV With On-premises Software

Posted by Zenoss on Jun 8, 2018 12:23:14 PM

Every organization looking at using network function virtualization (NFV) needs to consider monitoring. If you’re going to deploy a service, it’s really important that you know if it’s working — and what’s wrong if it’s not. That’s why monitoring — often called assurance — is a key part of every request for information, every request for proposal, every proof of concept, every NFV deal.

Here’s the challenge: the economics of on-premises monitoring are all wrong for the NFV business cycle.


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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security

Running IT as a Business using IT4IT and ServiceNow

Posted by ServiceNow on Jun 6, 2018 11:30:54 AM

We've been talking for years about running IT as a business.  Multiple industry standards have taken their shot a guiding customers down this golden path, with varying degrees of success.  The latest, and possibly most promising, is called IT4IT.  This blog is meant as a quick introduction to IT4IT and our suggestions on how to get started.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security

GDPR Compliance and Your Zenoss Deployment

Posted by Zenoss on Jun 1, 2018 9:30:37 AM

In the article “Data Masking as Part of Your GDPR Compliant Security Posture” over on DEVOPSdigest, Zenoss talks about how to mitigate your application’s level of compliance by employing data masking or other pseudonymization techniques of personally identifiable information (PII) like names and email addresses. Zenoss suggests giving it a quick read to better understand how that strategy relates to GDPR.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security

Problems Happen in End-User Computing; The Key is How You Handle Them

Posted by Nexthink on May 31, 2018 11:00:00 AM

Incident management means restoring normal computing services as quickly as possible to minimize the impact to the business. Yet, ironically, in a technology industry where innovation is the driving force, key elements of incident management have not been updated for some time.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, Nexthink, HR Manager, cyber security

Best practices for implementing the Incident Management application

Posted by ServiceNow on May 25, 2018 10:22:46 AM

Behind the scenes here at ServiceNow, the Knowledge Management and Multimedia teams work closely with subject matter experts to disseminate critical information to our customers. We've found that certain topics come up frequently, in the form of best practices that can help you keep your ServiceNow instances running smoothly. 

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security

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