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Now is the best time for organisations to reinvent themselves and present their services and solutions as workflows that connect their customers, employees, and suppliers. It’s time to leave manual processes behind and bet on automation. The biggest disruption ever raised in the business world is here. Are you ready? If the answer is yes, keep reading. The fact of the matter is that levels of uncertainty will only increase the anxiety experienced by workers. We do not yet know what has only disappeared for now and what has been erased forever. The new normal has been imposed and with it we see a significant number of changes on the path of Digital Transformation.

Topics: Digitaltransformation, SilverStorm, ServiceNow, Know365, NowAtWork20

Talent is the cornerstone which makes a company succeed. However, you need a driving force, a locomotive. At this point, leadership comes into play, which becomes the fuel that activates and links people’s know-how around a common project. These two elements allow SilverStorm to walk the path of Digital Transformation. And we do so aware that trusting and recognizing the potential of our teams will help place us at the forefront. What's more, the data supports this roadmap.

Topics: SilverStorm, productivity, talent

According to TecVision, 25% of world’s economy will be digital in the next 3 years. For this reason, the current technological environment is forcing companies to transform their business models.

Topics: CIO, customerservice, Technology, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, devops, agile, process automatization, Digital Strategies

When something goes wrong, the goal of incident management is to restore service to normal as quickly as possible while minimizing impact to the business and maintaining quality.  On the other hand, problem management is all about identifying, documenting, and remediating root causes and known errors. It is practiced both reactively in response to an incident and proactively when looking for risks that could have an adverse impact on the business.

Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

SilverStorm Solutions advises large successful corporations on their use of technology to keep ahead of their competition.  SilverStorm continuously harnesses knowledge to find an edge for clients from around the world; customers working with our team, build and deploy agile and digital strategies at lightspeed.

Each week we research and find our best “Top 5” articles published online which include such topics as Digital Transformation.

Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

The ServiceNow platform allows you to develop custom applications to meet your business needs. You must have the admin role to develop custom applications. The application development process has changed significantly from prior releases.

Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

For many business users, “digital transformation” is no more than a buzzword. It is difficult for most professionals to determine where and how they are impacted or what tangible results they can get from digitizing their enterprise. To give the term weight beyond its buzzword status, let’s look at it from the customer’s perspective and examine what embarking on a digital transformation journey means in real business terms.

Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, business apps

SilverStorm Solutions advises large successful corporations on their use of technology to keep ahead of their competition.  SilverStorm continuously harnesses knowledge to find an edge for clients from around the world; customers working with our team, build and deploy agile and digital strategies at lightspeed.

Each week we research and find our best “Top 5” articles published online which include such topics as Digital Transformation.

Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

Business Application Services (BAS) is an alternative to resource definition online (RDO) that enables you to manage CICS® resources in terms of the business application to which they belong, rather than their physical location in the CICSplex.

Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, business apps

Businesses must move fast to stay ahead of the competition, respond quickly to new and existing market opportunities, and innovate constantly to keep customers, partners, and employees happy and engaged.

Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops