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You may ask yourself, how can business continue as usual? Across the world, we are experiencing a global pandemic, the first of its kind and scale. Daily life has changed from going to the office to working from home. Campuses are closed and students are studying remotely. Businesses are having to deal with new situations they’ve never encountered before, all the while serving their employees and customers.

With that uncertainty comes a need for business continuity planning to ensure that companies can be prepared and operate normally in times of crisis.

Incident management means restoring normal computing services as quickly as possible to minimize the impact to the business. Yet, ironically, in a technology industry where innovation is the driving force, key elements of incident management have not been updated for some time.

Reality has eliminated the proximity factor in the world of work. Therefore, new roles enter the scene. The problem is that teleworking has caught many companies on the hop. They know what it means, but they cannot collaborate in the same way as they did in the office, with which they must break their schemes and find a way to move forward. The objective is to continue with the established plan, while adapting their attitude to different circumstances.

Innovation is constant as companies move in an environment that evolves very fast. To survive it is essential to bet on the management of organizational change. But what does it mean a proposal  is integrated in the Digital Transformation? A sustainable process, aligned with the business strategy, which bets on people with the main objective of leading the organization to success. Organizational change takes advantage of the novelties of the digital environment to create a flexible structure that is capable of reacting to changes on time and from knowledge.

Paying attention to the activities that support the organization is a task that companies should carry out. It influences the user experience and the efficiency of the business. A strategic partner in this path is ServiceNow.