When the lack of a joint business and technology strategy leads to disappearance

Posted by SilverStorm on Jan 26, 2021 9:00:45 AM

Technology is only the first chapter in the history of the Digital Transformation. It is the tip of the iceberg of a complete revolution in placing solutions at the heart of the organisation. Companies are aware of the importance of this process, as it directly affects their customers. However, many move forward without a clear strategy, which involves employees. Why? If an employee cannot take advantage of the functions and characteristics of digitalisation, the organisation will not see a positive ROI.

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Topics: Technology, Business, lack, joint, strategy, leads, diseppearance

When problems with technology paralyse your productivity

Posted by SilverStorm on May 15, 2020 8:00:00 AM

Imagine a board game. On one side employees; on the other the IT department. The referee: executive leadership. The game is on. The goal is not to beat the opponent. Quite the opposite; it is to work as a team to reach the goal as quickly as possible, increasing productivity and minimising costs.

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Topics: Technology, productivity, problems, paralyse

Employee Engagement Is On IT

Posted by Nexthink on Feb 25, 2020 8:55:00 AM

Ten years ago you and I would have never discussed things like employee experience and engagement. We used to communicate in more defined terms. Admittedly, business needs were more centered on our customers, less on our own employees.

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Topics: Technology, IT, employees

A Frictionless Employee Experience

Posted by ServiceNow on Feb 20, 2020 8:55:00 AM

The way we interact with technology at work is changing dramatically, thanks to millennials and Gen-Z. The tail end of the millennial generation (born between 1981-1996) is entering the workforce while Gen-Z, born after 1997 and the 27% of the population, is just beginning to work. (Business Insider Intelligence)  

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Topics: Technology, Digital Transformation, Digital Employee Experience, artificial intelligence

How to supercharge your digital transformation journey

Posted by ServiceNow on Jan 14, 2020 8:55:00 AM

Digital Transformation is a journey, not an immediate shift from one state to another. That said, the desired destination is the same for every business, regardless of size or industry. It’s a place where you’re moving faster, making better decisions, and competing in the digital era.

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Topics: CIO, Technology, Business, Digital Transformation

Five Ways to Accurately Measure Employee Experience Success

Posted by Nexthink on Jul 30, 2019 3:06:18 PM

Even though it’s early, my discussions these first few months of the year tell me that “employee experience” is becoming one of the buzzwords of 2019. The CEOs and CTOs I’ve spoken with at companies of all types and sizes are talking about the need to provide a world-class workplace experience for their employees (and what that actually means). But why should executives focus on providing a strong employee experience? Why should you use precious time and resources on improving how your employees work each day?

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Topics: CIO, Technology, HumanResources, Digitaltransformation, productivity, Nexthink, Digital Strategies, Customer Experience

Improving the experience of our employees has never been so easy

Posted by Raúl Flores on Jun 10, 2019 10:01:42 AM

Why is the employee experience so important and what are the most common problems faced by companies?

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Topics: HR, Technology, HumanResources, People, Digitaltransformation, HR Manager, Onboarding Plan

The 4 Requirements of a Better Digital Experience

Posted by Nexthink on Feb 11, 2019 10:30:00 AM

Better employee experience drives better business outcomes1. The result? Technology is no longer the driving force of IT — instead, the end-users’ digital experience is the key to unlocking business value and driving ROI.

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Topics: Technology, Digitaltransformation, productivity, Nexthink, Customer Experience

Proactive ITSM: Staying Ahead of The Curve

Posted by Nexthink on Dec 21, 2018 11:12:08 AM

Although technology continues to evolve, the processes that support Information Technology Service Management (ITSM) have remained relatively unchanged for several decades. One of the main challenges to delivering high-quality IT services in this long-established approach is reactivity – that is, focusing on incident management as a means to resolve something that should never have happened in the first place.

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Topics: HR, Technology, ITSM, Digitaltransformation, productivity, Nexthink, it service management, Customer Experience

The Power of an Amazing Onboarding Experience

Posted by ServiceNow on Nov 27, 2018 1:15:30 PM

Onboarding is a critical moment in the employee life cycle. It is the unique opportunity companies have to engage their new hires, excite them and provide assurance and confidence that they have joined a great company. Making the life-changing decision to move to a new employer should not be followed by disappointment at the start of the journey. People need to feel that they have made the right choice from the very beginning, and this creates a strong bond with the company, the new team and a sense of common purpose. Find out more about creating an amazing onboarding experience.

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Topics: HR, Technology, People, Human Resources, Digitaltransformation, HR Manager, HR management

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